Community FAQ's

Community FAQs

Wingate Condominiums

Architectural

What types of modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements and any interior structural changes should be approved through the community association’s architectural control process.

Where do I find my community's architectural modification request form?

Visit TownSq and log in using your account credentials. If you are not registered, you can sign up using your HOA account number and property zip code.

Once logged in, select the "Architectural Review" feature from the left-hand side menu. Then, click on “Submit Project” and fill in the necessary fields. Once the form has been completed, click “Save” at the top right of the screen to submit the project for immediate review. You may also upload any files or pictures you may have during this process. The feature is not available on the Phone app, so this can be done on the website. Once your project has been submitted, kindly log back in to see the status of your request.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Board of Directors to review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager, within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at DOWCmanager@goodwintx.com.

How do I find out when the next Board meeting takes place?

Contact your community manager at DOWCmanager@goodwintx.com to ask if/when the next Board meeting is scheduled.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. If not, reach out to your property manager.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for inside your patio, all interior repairs, and utilities, plumbing, HVAC.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash is picked up on Mondays, Thursdays, and Saturdays. Bulk trash is not allowed this must be hauled off to the landfill or call a junk removal company.

How do I get electric/gas/water/trash service?

The owners are responsible for electricity. The association covers water, trash, and recycling.

How do I get a mailbox key?

The association is responsible for the mailbox “cluster” itself. Each owner is responsible for the individual mailbox lock. If you do not have a key, you will need to visit Home Depot or Lowes and purchase a new lock and then contact the postman to have them open the main lock so that you can change the lock. You will need to provide proof of residency. Other options are a locksmith or a handyman.

What about Pest Control?

The Association does not provide pest control. You may call a provider of your choosing. Protex Pest Control services the bait boxes in the community. You may contact them to inquire about individual interior services at 214-528-6151.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to your Community Manager, at DOWCmanager@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Rules & Regulations can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager: Via email DOWCmanager@goodwintx.com. Please leave your name and number with complete details with the reason for your call.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You may send a request to your property manager at DOWCmanager@goodwintx.com.

Documents

Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found in TownSq or on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DOWC – Wingate Condominiums

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DOWC) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

What is my property code?

Your Property Code is DOWC.

What is the Management ID?

6587

When is my assessment due?

The assessments for the community are due on the 1^st of each month. After the 15th of the month, they are considered late. A late fee of $5 per day will apply.

Are there any fees associated with online payments?
When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible.

How do I update my Western Alliance payment information?

Please visit TownSq or Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I cancel my Western Alliance auto-draft?

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities (water), landscaping, amenity maintenance, insurance (common area), etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

These are available on TownSq in Documents at the top left click filter> category> “insurance certificate” or scroll through the documents until you find the most current copy. Or you may contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Reach out to the agent listed on the insurance certificate or Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Goodwintx.com website or at Home | Goodwin & Company (goodwintx.com)

How much does a lender questionnaire cost?

Visit the Goodwintx.com website or at Home | Goodwin & Company (goodwintx.com) for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwintx.com website or at Home | Goodwin & Company (goodwintx.com)

I’m the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the Goodwintx.com website or at Home | Goodwin & Company (goodwintx.com)

Rules/Regulations

What is the community's pet policy?

Please visit TownSq, under the Documents tab, and find the Declaration or Rules and Regulations.

What is the community's parking policy?

Please visit TownSq, under the tab Documents and find the Declaration or Rules and Regulations.

TownSq

What is TownSq?

TownSq is an all-in-one app designed to help you connect, collaborate, and stay up to date with your community – any time on any device mobile/tablet or PC. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review the status of service inquiries

Participate in community polls

Access community forms and documents

Access your HOA account

View governing documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your HOA dues Account Number and Zip code (Physical property address)

Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop-down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.